At Emma & Roe, we want your on-line and in-store experience to be enjoyable and we take care to respect your privacy when you visit or contact our stores, head office or customer services or visit our website. Emma & Roe supports the importance that the community places on the maintenance of informational privacy of individuals’ personal and sensitive information. This extends to the collection and management of information held in its records regarding individuals.
- how and when we collects personal information;
- how we use and disclose personal information;
- how we keep personal information secure, accurate and up-to-date;
- how an individual can access and correct their personal information; and
- how we will facilitate or resolve a privacy complaint.
The kinds of personal information collected, used and disclosed by Emma & Roe
Broadly speaking, the kinds of personal information Emma & Roe collects (and the uses made of that information) can be broken down into four main categories, being:
- Sales and enquiries (online and in-store);
- Credit services provided by third party credit providers;
- Marketing services which includes social media; and
- Human resources.
Sometimes, if you apply for employment with Emma & Roe, we may request personal information from you which consists of sensitive personal information. The types of sensitive information we collect are listed here.
Emma & Roe may record your telephone call to our customer services department for quality assurance purposes.
Emma & Roe may also collect information which identifies your digital devices, such as the media access control address (or MAC address) of your mobile phone or other digital devices and then use that information for marketing analytics or to send you marketing communications.
Emma & Roe also operates closed circuit television (CCTV) within (and surrounding) our stores in order to protect our stores against security threats, theft, fraud, burglary and other criminal activities. Upon your entry onto our premises you may be photographed or included in any CCTV footage.
How Emma & Roe collects and holds personal information
It is our usual practice to collect personal information directly from the individual that the personal information concerns. We will notify you of the purpose for the collection of personal information at or around the time of collection.
Sometimes we may collect personal information from a third party. If we have collected personal information from a third party we will, whenever reasonably possible, make you aware that we have done this and why unless special circumstances apply, for example, if we (or our credit service provider) obtain a credit report about you. The types of third parties from whom we will collect personal information about you are listed in paragraph 3.2.
You may unsubscribe from receiving any further communication from us at any time. If you do not wish to receive direct marketing communications from Emma & Roe, please contact us via the details provided below, or follow the unsubscribe links in any email communication you may receive from us.
Online Information and Google Analytics, Display Advertising and Remarketing
We keep complete and accurate records of online contract when you accept one of our offers. Our system also helps you to keep an accurate record so there is no confusion about the contract. If you have a problem with any of our products or services that you receive from us, please email us at firstname.lastname@example.org.
Emma & Roe also utilises Google Analytics, Google Adwords, Remarketing and DoubleClick. To the extent any of these features collect personal information, we do not facilitate the merging of your personal information with any non-personally identifiable information unless we notify you and you opt-in to that merger.
Credit Information and our Credit Reporting Policy
To the extent you provide Emma & Roe with personal information which is credit information or to the extent we collect any credit information about you from a third party, Emma & Roe’s Credit Reporting Policy shall apply.
Cross Border Disclosure
Security and Access
Emma & Roe takes steps to protect the personal information we hold against unauthorised access, loss, use, modification or disclosure. Please see here further information, as we require you to notify us should the personal information we collect from you need updating.
Emma & Roe’s Obligations
How to contact us
For further information or to make a complaint, please contact Emma & Roe at email@example.com or write to us at GPO Box 2922, Brisbane, Australia 4001 or phone us on 1800 44 3662.
Last Updated: 30/06/2014