Care and Cleaning

When you purchase any charm bracelet, necklace or accessory from Emma & Roe by Michael Hill, you are welcome to have your piece cleaned and polished in store at no charge - for life.

If you can’t make it to Emma & Roe by Michael Hill boutique, there are some simple tips to keep your piece looking as good tomorrow as it does today!

  • Polish regularly with a polishing cloth (available in store)
  • Gentle hand wash with warm water and a small amount of detergent*
  • Ensure your bracelet is completely dry before storing
  • When storing your bracelet, keep it away from dust, in a breathable package – we recommend your Emma & Roe by Michael Hill gift box.

*excludes glitter finish and some selected charms

Caring for your gold plated jewellery

Our gold plated pieces are crafted in quality sterling silver and plated with 18ct gold.

To keep your gold plated jewellery looking its best, we recommend caring for your gorgeous pieces on a regular basis.

Care must be taken while cleaning gold plated pieces to ensure the gold plating does not wear away and the pieces retain their shine. Use a soft, clean cotton cloth to clean your gold plated pieces.

If your gold plated pieces need more cleaning, you may clean it by soaking it in warm water for a few minutes before cleaning with a soft brush.

Store in a safe place to protect from scratches when not worn, only after checking it is completely dry.

Avoid using a silver polishing cloth or silver dips. Jewellery cleaners and anti-bacterial soaps are not advisable due to the presence of certain chemical components that may cause your gold plated jewellery to wear more quickly.

Be careful about not bringing your pieces in contact with perfumes, hairsprays, nail polish removers and lotions. These will cause the gold plating to wear away.

Remove before showering, exercising, swimming and washing hands.